Technical Service Clerk


Job Details

Technical Service Clerk

La Vergne, Tennessee

11/12/2020

74878

Contract/Temp

Job Description



Pay Rate: $13 an hour. We are currently hiring for a Technical Service Clerk for 1st shift in LaVergne, TN. The ideal candidate will have previous warehouse experience, customer service experience and experience in Microsoft Office.

 

Technical Service Clerk Compensation and Hours:

  • $13.00 an hour
  • Monday – Friday
  • 7:00 a.m. – 4:30 p.m.

 

Skills and Qualifications of the Technical Service Clerk:

  • At least 6 months Customer Service experience with phone and personal interaction with customers and internal employees
  • Must have experience using Microsoft Office programs such as Word and Excel
  • Must be familiar with general office equipment, such as a fax machine, copier and computer
  • Must have good oral and written communication skills, time management skills and organizational skills
  • Must be attentive to detail and accuracy

 

Duties and Responsibilities of the Technical Service Clerk:

  • Process incoming Technical calls, emails, manage engine requests etc. as needed
  • Receives machines in-facility and confirms details needed for repair
  • Follow up as needed on calls and emails regarding repair status
  • Inventory management of all parts and packing materials, including ordering and receiving
  • Maintain weekly and monthly reports
  • Process and document repair orders and requests for exchanges and call tags
  • Prepares and create invoices for machines that are repaired by service centers and credit work performed, and ensure proper communication with Accounts Payable
  • Process repair box orders between client and customer for secure packaging and shipping
  • Enters warranty data into the warranty portal as needed

 

To Apply:

Please respond with your updated resume or work history. 

We are located between Demo’s Restaurant and Chef Wangs in the Crye Leike building.

1139 NW Broad Street, Suite 107, Murfreesboro, TN 37129

We are taking applicants Monday - Friday with same day in-office or virtual appointments.

Call us today at (615) 890-8400.